Sonesta Essential des Moines

Name: Sonesta Essential des Moines
Address: 4755 Merle Hay Rd, Des Moines, 50322, United States, Des Moines, Iowa, 50322, United States

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Fast facts

Check in from:	15:00
Check out before:	11:00
Pets	Pets allowed with an extra charge

Amenities

Wi-Fi

Parking

Air conditioning

Front desk 24 hour

Restaurant

Non-smoking

More about Sonesta Essential des Moines

Sonesta Essential des Moines

The Sonesta Essential Des Moines hotel is located with easy access to Interstate 80 and Interstate 35.

Reviews from

Mentioned by travellers

Anonymous traveller

Comment: 22 Aug 2026

Stayed in: Aug 2026

It was clean and reasonable for the price. Staff however could be a little more helpful in explaining breakfast times and having room ready at time of check-in.

Anonymous traveller

Comment: 31 Aug 2026

Stayed in: Aug 2026

Our rooms smelled terribly of cigarette smoke and when we talked to the front desk, we were told they were full and that’s all they could do

Anonymous traveller

Comment: 25 Aug 2026

Stayed in: Aug 2026

The room was dirty. The drawers stuck on the dresser. The tub was dirty and full of mold . Turned on the heater and the fire alarm went off. The breakfast was unimpressive only had coffee and juice and yogurt nd muffins. No eggs or waffles. Ice maker was broken. Very few pillows. I wouldn’t stay again ever

Anonymous traveller

Comment: 25 Aug 2026

Stayed in: Aug 2026

Seemed to be a nice, recently renovated property. It stops there. The bed in the first room that we rejected had a visible large bowling ball sized hole in the mattress under the bedspread. I took a picture of it to show to the front desk. The desk clerk was aloof and asked what was wrong and it looked alright to him. He transferred us to another room. The second room was fine.
When we were ready to check out the next morning, I went to the elevator to go down to get a luggage cart. The elevator was dark inside! No lights. The nice east indian gentleman at the desk was clueless as to what he needed to do to get the lights on in the elevator. So, I got the luggage cart, took the dark elevator up to our room, loaded it, had my wife drive the car under the awning (it was raining), loaded the car, and checked out.
Will not trust your booking site anymore because it doesn't vet quality control.

Anonymous traveller

Comment: 23 Aug 2026

Stayed in: Aug 2026

Not a clean room at all. They have bedbugs. If you don't believe me fine but its true and why would u want to gamble on that. The staff was very rude, short with me, and uncaring. Not going to try to get a refund because this is not about money. It is about being hospitable and they were for sure not.

Very good location

4.0

4755 Merle Hay Rd, Des Moines, 50322, United States|8.93 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Pets

Pets allowed with an extra charge

Important information about the city

Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.

Extra beds

Please contact the hotel for details about adding extra beds.