SpringHill Suites Naples
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Amenities
Parking
Front desk 24 hour
Laundry
Disabled facilities
Cash machine
Smoking areas
SpringHill Suites Naples: reviews
Reviews from 
Business traveller
Comment: 16 Jan 2026
Stayed in: Jan 2026
Great experience super service
I read the reviews prior to coming here and was a little bit timid. However, front desk was wonderful on check-in. The location smelled fine. Everything looked clean and in order the breakfast was very ample and very good. The fitness center has working equipment. There is good lighting in the parking lot. They had enough rolling racks so you could take your bags for your room. I want to get tea and the front desk clerk asked what type I was looking for, and they did not have it. He was going to run across the street to the other Marriott property to get some for me which it wasn’t necessary. This would be a location. I would go back to a minute notice very impressed.
Family traveller
Comment: 21 Oct 2025
Stayed in: Oct 2025
Cockroach on the bed — far below Marriott standards
I had an extremely unpleasant experience at this hotel. On Sunday morning, just a few minutes after getting out of bed, a large cockroach crawled onto the bed (see photo). I was absolutely disgusted, immediately packed my things, and left the room. I couldn’t even bring myself to take a shower; I just wanted to get out.
To make matters even worse, I’m allergic to cockroaches, so thankfully I had already gotten out of bed when it happened. Otherwise, the situation could have been even more serious for me.
When I calmly reported the incident to the front desk associate (Jessica), I even showed her photos and a video of the cockroach walking on the bed to make it clear what had happened. Her response was that “they’re very common in the area.” That is completely unacceptable. Yes, cockroaches exist everywhere, but they should never be crawling on the bed or pillow of a hotel guest; that’s a clear sign of poor cleanliness and hygiene standards.
While I was still at the front desk explaining what had happened, Jessica told me to “wait a moment” and went to the back, seemingly to speak with someone about the situation. When she came back, she simply said, “You’re all set, thank you for your stay!”, as if nothing had happened. There was no empathy, no apology, and no solution offered. We weren’t even offered another room or a place to shower before leaving.
Our stay included breakfast, but after that experience, there was no way I could eat there.
I asked to speak with the manager (Valeria) but was told she wouldn’t be in until Monday. When I called on Tuesday morning, I learned she hadn’t even been informed of the incident. After explaining everything again, her response was just as disappointing; she said the bugs were “water bugs” and “common in the area.” There was no apology, no accountability, and no concern for the guest experience.
She then condescendingly offered 10,000 Bonvoy points, saying that because we paid a friends-and-family rate, she couldn’t refund the night; as if the discounted rate somehow made the experience acceptable, or as if we had paid only $20 for the room. That attitude was dismissive and completely inappropriate.
Having stayed at multiple Marriott properties over many years, always through my husband’s Bonvoy account, I’ve come to trust Marriott for its cleanliness, consistency, and service. This time, since I was traveling without him, I created my own Bonvoy account. Maybe because there was no stay history or points, the staff assumed I wasn’t a frequent customer. Regardless, that should never affect how a guest is treated.
This experience is far below Marriott’s usual standards. I truly hope management takes this feedback seriously; guests deserve better than this.
To make matters even worse, I’m allergic to cockroaches, so thankfully I had already gotten out of bed when it happened. Otherwise, the situation could have been even more serious for me.
When I calmly reported the incident to the front desk associate (Jessica), I even showed her photos and a video of the cockroach walking on the bed to make it clear what had happened. Her response was that “they’re very common in the area.” That is completely unacceptable. Yes, cockroaches exist everywhere, but they should never be crawling on the bed or pillow of a hotel guest; that’s a clear sign of poor cleanliness and hygiene standards.
While I was still at the front desk explaining what had happened, Jessica told me to “wait a moment” and went to the back, seemingly to speak with someone about the situation. When she came back, she simply said, “You’re all set, thank you for your stay!”, as if nothing had happened. There was no empathy, no apology, and no solution offered. We weren’t even offered another room or a place to shower before leaving.
Our stay included breakfast, but after that experience, there was no way I could eat there.
I asked to speak with the manager (Valeria) but was told she wouldn’t be in until Monday. When I called on Tuesday morning, I learned she hadn’t even been informed of the incident. After explaining everything again, her response was just as disappointing; she said the bugs were “water bugs” and “common in the area.” There was no apology, no accountability, and no concern for the guest experience.
She then condescendingly offered 10,000 Bonvoy points, saying that because we paid a friends-and-family rate, she couldn’t refund the night; as if the discounted rate somehow made the experience acceptable, or as if we had paid only $20 for the room. That attitude was dismissive and completely inappropriate.
Having stayed at multiple Marriott properties over many years, always through my husband’s Bonvoy account, I’ve come to trust Marriott for its cleanliness, consistency, and service. This time, since I was traveling without him, I created my own Bonvoy account. Maybe because there was no stay history or points, the staff assumed I wasn’t a frequent customer. Regardless, that should never affect how a guest is treated.
This experience is far below Marriott’s usual standards. I truly hope management takes this feedback seriously; guests deserve better than this.
Hotel response
Comment: 26 Oct 2025
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the discomfort you experienced during your stay. Finding a palmetto bug in your room is certainly not the standard of cleanliness or quality we strive for to maintain.
Family traveller
Comment: 16 Jan 2026
Stayed in: Dec 2025
AVOID - Choose Another Hotel, Unless Free
This hotel was a major disappointment. The entire property smelled unpleasant and felt tired and run-down, clearly in need of a full renovation. The staff’s service was indifferent at best—there was no sense of hospitality or urgency.
The “free” breakfast was underwhelming and forgettable. The workout room was essentially a closet with very limited equipment, making it nearly unusable.
To make matters worse, the toilet in my room would not flush. Maintenance attempted to fix it, but was unable to get it working, which is unacceptable for any hotel stay.
Additionally, the hotel is located next to a major youth sports facility and is frequented by dozens of families. Kids were running up and down the hallways, making the stay loud and chaotic.
Overall, this was an uncomfortable and frustrating experience. Do not stay here.
The “free” breakfast was underwhelming and forgettable. The workout room was essentially a closet with very limited equipment, making it nearly unusable.
To make matters worse, the toilet in my room would not flush. Maintenance attempted to fix it, but was unable to get it working, which is unacceptable for any hotel stay.
Additionally, the hotel is located next to a major youth sports facility and is frequented by dozens of families. Kids were running up and down the hallways, making the stay loud and chaotic.
Overall, this was an uncomfortable and frustrating experience. Do not stay here.
Family traveller
Comment: 21 Dec 2025
Stayed in: Dec 2025
Stay to Play Win
The location is perfect if you're participating in a stay to play event at the Paradise Sports Complex. Only a few short minutes in proximity and access to great parking. The hotel itself was clean and welcoming. The staff were very attentive. The complimentary breakfast included grab and go and a few limited hot options to get your morning started. Would definitely consider returning in the future.
Business traveller
Comment: 28 Jan 2025
Stayed in: Jan 2025
Business Travelers Avoid!
I tried to make reservations for our employees who were going to be working in Naples for a few weeks. I contacted the hotel to request an auth form so they could use the company credit card. CArla (I think that is her name?) said she would have the auth sent. I explained our email is complicated and often mistyped. She said she would have it sent. After 15 min I had not received it and called back. At this point she was rude. Said it was sent and sent correctly. I asked if it could be resent, and she said no. I asked to speak with the person who sent it, she refused. I asked to speak with the manager, she refused. I had a co worker contact her to give an easier email address. She was rude, said she would send it when she could. Never did. We had to choose another hotel for our employees. This hotel does not offer "Marriott" service. It seems to be managed by a different firm.
Explore the area
3798 White Lake Blvd, Naples, Naples, 34117, United States|11.32 km from city centre
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
SpringHill Suites Naples: FAQs
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