Holiday Inn Express Pendleton by IHG
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets allowed with an extra charge |
Amenities
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
Spa
More about Holiday Inn Express Pendleton by IHG
Holiday Inn Express Pendleton by IHG
Featuring a spa and wellness centre, Holiday Inn Express Pendleton by IHG is set in Pendleton in the Oregon region, 2.7 km from Pendleton First and 48 km from Kay C'S Art Gallery.
Reviews from 
Anonymous traveller
Comment: 5 Jun 2026
Stayed in: May 2026
We have stayed at several hotels in Pendleton and this one has so far been our fav. We were pleasantly surprised by the size of room. It was very clean and I also liked the Dove soap they had. The location was great, peaceful and quiet with a beautiful view. Will definitely stay here again.
Family traveller
Comment: 28 Aug 2026
Stayed in: Aug 2026
WARNING! Do not stay here if you plan to touch sheets or shower
WARNING!! Don’t stay here if you plan to sleep on the sheets or shower. ZERO stars if I could.
I have stayed here many times throughout the years as a halfway point during our travels and have never had a problem. We stayed here last weekend, along with many other firefighters who were in the area battling a local wildfire.
After our stay, a $109 charge appeared on our card, so I called to find out why. They emailed me the pictures below and said the charge was for “soiled” linens.
We had been out helping a friend who needed to evacuate because of the fire, so yes, we had some dust on us. But this was not excessive dirt. I don’t wear makeup, and these marks were not wine, ink, or anything similar.
When I called back after seeing the pictures, the woman at the front desk, Karen, repeatedly talked over me and firmly stated that the charge would not be reversed.
Keep in mind, these pictures were taken before the linens were even washed. When I asked whether they had pictures showing that these light marks did not come clean after washing, they did not.
I also requested that the actual linens shown in the pictures be sent to us, since a $109 charge is more than enough to replace the items, not simply clean them. I asked multiple times, and I was repeatedly talked over instead of being given an answer.
This entire experience was incredibly disappointing, especially considering we have stayed here many times without issue.
Clearly, we will not be staying here again. I sincerely hope that all of the firefighters who are risking their lives to protect people, homes, land, and property during these fires are not being treated this same way
I have stayed here many times throughout the years as a halfway point during our travels and have never had a problem. We stayed here last weekend, along with many other firefighters who were in the area battling a local wildfire.
After our stay, a $109 charge appeared on our card, so I called to find out why. They emailed me the pictures below and said the charge was for “soiled” linens.
We had been out helping a friend who needed to evacuate because of the fire, so yes, we had some dust on us. But this was not excessive dirt. I don’t wear makeup, and these marks were not wine, ink, or anything similar.
When I called back after seeing the pictures, the woman at the front desk, Karen, repeatedly talked over me and firmly stated that the charge would not be reversed.
Keep in mind, these pictures were taken before the linens were even washed. When I asked whether they had pictures showing that these light marks did not come clean after washing, they did not.
I also requested that the actual linens shown in the pictures be sent to us, since a $109 charge is more than enough to replace the items, not simply clean them. I asked multiple times, and I was repeatedly talked over instead of being given an answer.
This entire experience was incredibly disappointing, especially considering we have stayed here many times without issue.
Clearly, we will not be staying here again. I sincerely hope that all of the firefighters who are risking their lives to protect people, homes, land, and property during these fires are not being treated this same way
Hotel response
Comment: 30 Aug 2026
Hi Lu P,
We are sorry that this matter caused such frustration, particularly after the time you have spent with us over the years and the meaningful work you were doing in the community. We appreciate your recognition of the hotel as a familiar stop during your travels, and we understand the concern surrounding the $109 post-stay charge and the communication that followed. Please call us directly at +1 541-966-6520 so we may review the details of your stay and billing inquiry with the care and discretion it deserves. We hope to have the opportunity to provide greater clarity and restore the confidence you have previously placed in us.
- The Staff at Holiday Inn Express Pendleton
We are sorry that this matter caused such frustration, particularly after the time you have spent with us over the years and the meaningful work you were doing in the community. We appreciate your recognition of the hotel as a familiar stop during your travels, and we understand the concern surrounding the $109 post-stay charge and the communication that followed. Please call us directly at +1 541-966-6520 so we may review the details of your stay and billing inquiry with the care and discretion it deserves. We hope to have the opportunity to provide greater clarity and restore the confidence you have previously placed in us.
- The Staff at Holiday Inn Express Pendleton
Anonymous traveller
Comment: 5 Sep 2026
Stayed in: Aug 2026
The hotel has not been updated in at least 20 years. It is falling apart. Breakfast was a joke.
Anonymous traveller
Comment: 25 Jun 2026
Stayed in: Jun 2026
Breakfast was decent, not amazing. They stopped restocking before it closed at 9:30, even if asked, which was annoying.
Water pressure in the room is just ok and hot water ran out a couple times.
Pillows and bedding was very comfortable, but beds have spring mattresses that made our backs sore by morning.
Pool was frigid, so cold that it hurt your skin. Also, it seemed over-chlorinated. They're also still renovating, although it seems to be nearing completion.
The luggage cart is desperately in need of a good cleaning.
Good view of mountains from the room.
It's definitely an ok hotel, but not sure if we'd stay again.
Water pressure in the room is just ok and hot water ran out a couple times.
Pillows and bedding was very comfortable, but beds have spring mattresses that made our backs sore by morning.
Pool was frigid, so cold that it hurt your skin. Also, it seemed over-chlorinated. They're also still renovating, although it seems to be nearing completion.
The luggage cart is desperately in need of a good cleaning.
Good view of mountains from the room.
It's definitely an ok hotel, but not sure if we'd stay again.
Anonymous traveller
Comment: 26 May 2026
Stayed in: May 2026
This is a mid range hotel/motel. Everything was ok. The lady working the breakfast buffet worked hard to make the buffet good. The front desk did not have a lot of information about what was open for tourists on a weekend including restaurants.
Very good location
600 Southeast Nye Avenue, Pendleton, 97801, United States|1.64 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets allowed with an extra charge
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Please contact the hotel for details about adding extra beds.
Holiday Inn Express Pendleton by IHG: FAQs
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