Residence Inn by Marriott Saddle River
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Residence Inn by Marriott Saddle River
Residence Inn by Marriott Saddle River
Situated in Saddle River, 19 km from The Palisades Center Mall, Residence Inn by Marriott Saddle River features accommodation with a seasonal outdoor swimming pool, private parking, a fitness centre and a garden.
Reviews from 
Anonymous traveller
Comment: 15 Aug 2026
Stayed in: Aug 2026
Beds are comfortable, enjoy the space, tub could use a good cleaning, no water for the first 1.5 hour of checkin, no hot water for 24 hrs, no fresh towels, no refill on coffee pods and creamers, stayed for 2nights.
Tried to get a couple of bucks of for inconvenience, staff wasn’t helpful at all.
Tried to get a couple of bucks of for inconvenience, staff wasn’t helpful at all.
Anonymous traveller
Comment: 2 Aug 2026
Stayed in: Aug 2026
Clearly under renovation. Property was not welcoming and clean, broken doors, construction materials around, boxes of furniture in hallways, smell of carpet and glue in the hallways. Our room was fine but there was a huge water area on the carpet and we were told “oh well” when we reported it. The bathtub appeared unclean but I think it was stained with paint or rust.
It was quiet for sleeping, bed was comfortable and breakfast was plentiful.
It was quiet for sleeping, bed was comfortable and breakfast was plentiful.
Business traveller
Comment: 28 Jul 2026
Stayed in: Jul 2026
WORST PROPERTY
I travel frequently for work and leisure, and this property is the worst I've ever experienced. The carpet animal odors are stiffling, the "secure" outside doors are NOT secure, there is old, dilapidated furniture, and the AC does not cool properly. DO NOT stay in this hotel. Ever.
Hotel response
Comment: 31 Jul 2026
Dear Anne H,
Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet your expectations.
I understand your concerns regarding the odors, exterior door security, condition of the furnishings, and air conditioning. These are certainly not the impressions we want our guests to have when staying with us. Your comments have been shared with our Engineering and management teams so these areas can be reviewed and addressed appropriately.
We are currently in the process of extensive renovations throughout the property, and while this work is underway, we recognize that there are areas that do not yet reflect the standards we are working toward. We appreciate you bringing these concerns to our attention, as guest feedback helps us identify areas requiring additional attention.
We sincerely apologize that we did not provide you with the experience you expected and appreciate you taking the time to provide this feedback.
Sincerely,
Kaye Rivera-Correa
General Manager
Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet your expectations.
I understand your concerns regarding the odors, exterior door security, condition of the furnishings, and air conditioning. These are certainly not the impressions we want our guests to have when staying with us. Your comments have been shared with our Engineering and management teams so these areas can be reviewed and addressed appropriately.
We are currently in the process of extensive renovations throughout the property, and while this work is underway, we recognize that there are areas that do not yet reflect the standards we are working toward. We appreciate you bringing these concerns to our attention, as guest feedback helps us identify areas requiring additional attention.
We sincerely apologize that we did not provide you with the experience you expected and appreciate you taking the time to provide this feedback.
Sincerely,
Kaye Rivera-Correa
General Manager
Family traveller
Comment: 30 Jun 2026
Stayed in: Jun 2026
Find another hotel.
Glad our stay was only for one night. The hallway smelled of mold and the room was a big disappointment. We were on the first floor in building one and had a window air conditioner in the living area so there was no way to close the curtains in that area. Directly outside our window were the containers and Pods for construction so there was a lot of noise and activity right outside our room. The electrical panel was opened and there was silver tape around it. The shower area was moldy and the bath tub looked like the finish was scrubbed off . In the morning we noticed that most of the other first floor room had a window air conditioner but the upper floors did not, nor did the other buildings. We almost always stay at a Marriott property, and this is the first time we were so very disappointed.
Hotel response
Comment: 1 Jul 2026
Thank you for taking the time to share your feedback. I am truly sorry that your stay did not meet the standards you have come to expect from Marriott, especially as one of our loyal guests.
I sincerely apologize for the condition of your room, the temporary air conditioning unit, the construction activity outside your window, and the maintenance and cleanliness concerns you encountered. While we are currently undergoing a major renovation to improve our property, this should not have negatively impacted your experience to the extent that it did.
Your comments have been shared with our housekeeping, engineering, and renovation teams so that these issues can be addressed immediately. We understand how important a clean, comfortable, and relaxing environment is, and we regret that we fell short during your visit.
We appreciate your loyalty to Marriott and hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve once our renovations are complete.
I sincerely apologize for the condition of your room, the temporary air conditioning unit, the construction activity outside your window, and the maintenance and cleanliness concerns you encountered. While we are currently undergoing a major renovation to improve our property, this should not have negatively impacted your experience to the extent that it did.
Your comments have been shared with our housekeeping, engineering, and renovation teams so that these issues can be addressed immediately. We understand how important a clean, comfortable, and relaxing environment is, and we regret that we fell short during your visit.
We appreciate your loyalty to Marriott and hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve once our renovations are complete.
Solo traveller
Comment: 4 Jun 2026
Stayed in: Jun 2026
No room at the Residence Inn
So I had reservation for this Sunday June 7th for 1 night. I always check if prices go down on app. Well seemed there are no available rooms this week or the next nor the Sunday I booked. So I looked up if they are refurbishing rooms. Yes said Google ..which is great. I called tonight (4 days from my stay) and asked if they are refurbishing..yes we are. So asked “do I have a room”. He said ‘let me check’….’no, no you don’t’. Mind you I haven’t received an email, text or a call about this…I was the one who called them. I said ‘can I change to the 28th of June for same price’. He replied ‘Yes but the price is 195 but for your trouble I can give to you for 175’. .and that’s without the tax. I had it for 161 with the tax…I said no thank you I’ll go to Hilton. He said ‘do you want me to cancel’. Well obviously if I have no room..which I booked in April. Imagine if I didn’t call to check and got off a plane and got to hotel for them to say sorry out of luck! Mind you I also just yesterday got an email from them if I want to upgrade my room there. Which I tried but it said no available upgrades (which is normal this late)
I’ve been going to this hotel literally since they opened years and years ago. No more.
I’ve been going to this hotel literally since they opened years and years ago. No more.
Hotel response
Comment: 1 Jul 2026
Thank you for taking the time to share your feedback, and please accept my sincerest apologies for your experience.
I completely understand your frustration and disappointment, especially as a long-time guest who has stayed with us for many years. You should have been proactively notified that, due to unexpected construction delays, we would be unable to accommodate your reservation. I am truly sorry that you had to contact us to discover this yourself.
Our renovation project has unfortunately experienced several delays that were outside of our control, resulting in the difficult decision to relocate or cancel a number of reservations. We recognize that this created a very frustrating situation, particularly for guests who had planned their stays well in advance.
Your loyalty to our hotel over the years is something we truly value, and I regret that we let you down on this occasion. We appreciate your patience and understanding during this challenging time and hope that, once our renovations are complete, you will consider giving us another opportunity to provide the level of hospitality you have come to expect from us.
Thank you again for your honest feedback.
I completely understand your frustration and disappointment, especially as a long-time guest who has stayed with us for many years. You should have been proactively notified that, due to unexpected construction delays, we would be unable to accommodate your reservation. I am truly sorry that you had to contact us to discover this yourself.
Our renovation project has unfortunately experienced several delays that were outside of our control, resulting in the difficult decision to relocate or cancel a number of reservations. We recognize that this created a very frustrating situation, particularly for guests who had planned their stays well in advance.
Your loyalty to our hotel over the years is something we truly value, and I regret that we let you down on this occasion. We appreciate your patience and understanding during this challenging time and hope that, once our renovations are complete, you will consider giving us another opportunity to provide the level of hospitality you have come to expect from us.
Thank you again for your honest feedback.
Very good location
7 Boroline Road, Saddle River, 07458, United States|1.12 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Please contact the hotel for details about adding extra beds.
Residence Inn by Marriott Saddle River: FAQs
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