Element by Marriott Savannah Midtown
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Amenities
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Non-smoking
Laundry
More about Element by Marriott Savannah Midtown
Element by Marriott Savannah Midtown
Element by Marriott Savannah Midtown is set in Savannah, within 1.3 km of Hunter Golf Course and 2.1 km of Grove Park Plaza Shopping Center. This 4-star hotel offers a 24-hour front desk and luggage storage space.
Reviews from 
Anonymous traveller
Comment: 21 Sep 2026
Stayed in: Sep 2026
Room was clean. Most of the staff were friendly. Loved the parking was not extra. Only complaint was having to ask for towels daily.
Family traveller
Comment: 30 Jun 2026
Stayed in: Jun 2026
Unauthorized charge + zero housekeeping for 3 nights. Avoid
During my stay at this property from June 26-29, 2026, I experienced two serious issues. First, at check-in I was charged $646.80 without my consent — a double charge, as my reservation was already paid through Expedia. I have full proof that the payment was correctly made through Expedia more than three weeks prior to our arrival. This unauthorized charge affected our entire vacation from the very beginning, turning what was supposed to be a relaxing family trip into a completely bitter experience.
Second, for all 3 nights the room was never cleaned despite multiple requests. After a long and exhausting day, we returned to the hotel only to find the room had not been cleaned — again. We requested housekeeping and were told to wait 30 minutes. We waited nearly one hour in the lobby, exhausted, with my wife and 5-year-old daughter, hoping they would finally clean the room. When we went back up, nothing had been done. This happened repeatedly throughout our entire 3-night stay.
On our last day, I spoke with the supervisor on duty. Rather than taking responsibility, he stated he was not present during the incidents and could not do anything about it. His only offer was 5,000 points — completely unacceptable given everything we went through.
I am requesting a full refund of the unauthorized charge of $646.80 and compensation for 3 nights without housekeeping. Formal complaints have been filed with Expedia and my travel insuranc
Second, for all 3 nights the room was never cleaned despite multiple requests. After a long and exhausting day, we returned to the hotel only to find the room had not been cleaned — again. We requested housekeeping and were told to wait 30 minutes. We waited nearly one hour in the lobby, exhausted, with my wife and 5-year-old daughter, hoping they would finally clean the room. When we went back up, nothing had been done. This happened repeatedly throughout our entire 3-night stay.
On our last day, I spoke with the supervisor on duty. Rather than taking responsibility, he stated he was not present during the incidents and could not do anything about it. His only offer was 5,000 points — completely unacceptable given everything we went through.
I am requesting a full refund of the unauthorized charge of $646.80 and compensation for 3 nights without housekeeping. Formal complaints have been filed with Expedia and my travel insuranc
Anonymous traveller
Comment: 27 Sep 2026
Stayed in: Sep 2026
I’m extremely disappointed with how Element handled my reservation.
On Friday, I accidentally booked a double room for the 19th when I actually needed the room for the 18th. As soon as I realized the mistake, I canceled the reservation for the 19th and immediately rebooked the double room for the correct date, the 18th. I then showed up and stayed at the property on the 18th.
When I arrived, I was told that they were overbooked and did not even have the double room I reserved. I agreed to take a single room instead and didn’t make an issue out of it.
The real problem came afterward: I was charged for BOTH reservations. The hotel is claiming the original reservation was non-cancellable, even though I wasn’t trying to cancel my trip or avoid paying for a room. I simply made an honest mistake with the date, corrected it immediately, rebooked at the same property, and actually stayed there.
So Element got paid for the room I stayed in and charged me for another night that I never used, while at the same time they couldn’t even provide the room type I had reserved for the night I actually stayed.
I understand cancellation policies, but there should also be some common sense and reasonable customer service. The hotel can clearly see that I corrected the date, made another reservation, showed up, and paid for my stay. Charging me for both reservations under these circumstances feels completely unreasonable.
I would have expected Element to do a simple transfer or credit.
On Friday, I accidentally booked a double room for the 19th when I actually needed the room for the 18th. As soon as I realized the mistake, I canceled the reservation for the 19th and immediately rebooked the double room for the correct date, the 18th. I then showed up and stayed at the property on the 18th.
When I arrived, I was told that they were overbooked and did not even have the double room I reserved. I agreed to take a single room instead and didn’t make an issue out of it.
The real problem came afterward: I was charged for BOTH reservations. The hotel is claiming the original reservation was non-cancellable, even though I wasn’t trying to cancel my trip or avoid paying for a room. I simply made an honest mistake with the date, corrected it immediately, rebooked at the same property, and actually stayed there.
So Element got paid for the room I stayed in and charged me for another night that I never used, while at the same time they couldn’t even provide the room type I had reserved for the night I actually stayed.
I understand cancellation policies, but there should also be some common sense and reasonable customer service. The hotel can clearly see that I corrected the date, made another reservation, showed up, and paid for my stay. Charging me for both reservations under these circumstances feels completely unreasonable.
I would have expected Element to do a simple transfer or credit.
Anonymous traveller
Comment: 26 Sep 2026
Stayed in: Sep 2026
The cleaning staff came by every other day which was nice, some of the items in the kitchen area were missing, and one of the lamps bulb was out, no big deal. We did discover a rather nasty cleaning rag left in the bathroom drawer that was closed to being a deal breaker, but I just threw it away. Overall nice and would stay again.
Anonymous traveller
Comment: 13 Sep 2026
Stayed in: Sep 2026
Arrived an hour before check in and room was ready . Staff member super friendly … rooms very clean and comfortable bed.breakfast had many choices … we would definitely stay here again.
Excellent location
26 W. Fairmont Avenue, Savannah, 31406, United States|7.86 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Please contact the hotel for details about adding extra beds.
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