Best Western Sevierville/Kodak Inn
3385 Winfield Dunn Pkwy, Sevierville, 37764-1540, United States
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Best Western Sevierville/Kodak Inn
Best Western Sevierville/Kodak Inn
Located just off I-40 and less than 15 miles from downtown Pigeon Forge, this Best Western features a daily deluxe continental breakfast. Free Wi-Fi is available throughout the hotel.
Ratings and reviews
Cleanliness3.7
Location4.2
Service3.9
Rooms3.7
Value3.8
Sleep quality3.9
Traveller reviews
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Mentioned by travellers
Comment: 18 Apr 2025
Stayed in: Apr 2025
We just needed a place to stay for an overnight trip.
This place was clean and newly renovated and the location was convenient.
Over all, everything was pretty good but the morning coffee was watery.
This place was clean and newly renovated and the location was convenient.
Over all, everything was pretty good but the morning coffee was watery.
Family traveller
Comment: 5 Dec 2024
Stayed in: Nov 2024
Horrible Experience - Never Staying Here Again
We have stayed at this Best Western in Kodak religiously since 2017 (except 2020) because of the hotel’s pet-friendly accommodations during our evacuation from Florida during Hurricane Irma. However, this most recent visit was absolutely terrible and nothing like the experiences we’ve had in the past.
From the moment we arrived, it was clear this hotel has drastically declined in quality. The sheets and pillowcases in our room were stained, and the extra blankets and sheets provided were also stained and even ripped. The room was not properly cleaned—there was mold on the shower curtain, the shower drain was on the bathroom floor, the toilet paper holder was ripped off the wall and haphazardly reattached, and stains were visible on the carpet and ceiling. Even worse, the peephole in the door was stuffed with toilet paper, rendering it useless.
The breakfast area was filthy. The free breakfast area and the cereal dispenser were visibly dirty, and it was obvious they hadn’t been cleaned in days. Adding to the unprofessionalism, one of the cleaning staff was Facetiming someone with his phone propped up on the counter while halfheartedly wiping down the front desk.
The fire alarms went off twice during the night—once at 2:00 a.m. and again at 2:30 a.m.—waking us up both times. No explanation, apology, or discount was provided, and multiple inconsistent stories were given. One staff member told my husband the alarms were pulled intentionally, while another claimed it was scheduled maintenance. On top of all this, the hotel’s security features are nonfunctional. Parking lot cameras don’t work, and the key scanners on the rear and side doors are broken, with exposed wires hanging out of the locks, leaving the building accessible to anyone at any time.
When I brought all these issues to the manager, I was offered a refund for one of the two nights of my stay and told I could leave and find another hotel on Thanksgiving Day. The manager insisted I had been offered a room change and housekeeping services, but I was only offered the latter—which was inadequate given the original state of the room. I had already spent time and money going through their sheets to find ones that weren’t stained or ripped. The manager promised to investigate further and call me back, but I am still waiting for that call.
This experience was appalling, and the lack of accountability from management was unacceptable. At minimum, I deserve a full refund for my stay considering the filthy conditions, the disrupted sleep due to the fire alarms, and the unsafe and unsanitary environment. If you’re considering staying here, save yourself the trouble—this hotel is no longer worth it.
From the moment we arrived, it was clear this hotel has drastically declined in quality. The sheets and pillowcases in our room were stained, and the extra blankets and sheets provided were also stained and even ripped. The room was not properly cleaned—there was mold on the shower curtain, the shower drain was on the bathroom floor, the toilet paper holder was ripped off the wall and haphazardly reattached, and stains were visible on the carpet and ceiling. Even worse, the peephole in the door was stuffed with toilet paper, rendering it useless.
The breakfast area was filthy. The free breakfast area and the cereal dispenser were visibly dirty, and it was obvious they hadn’t been cleaned in days. Adding to the unprofessionalism, one of the cleaning staff was Facetiming someone with his phone propped up on the counter while halfheartedly wiping down the front desk.
The fire alarms went off twice during the night—once at 2:00 a.m. and again at 2:30 a.m.—waking us up both times. No explanation, apology, or discount was provided, and multiple inconsistent stories were given. One staff member told my husband the alarms were pulled intentionally, while another claimed it was scheduled maintenance. On top of all this, the hotel’s security features are nonfunctional. Parking lot cameras don’t work, and the key scanners on the rear and side doors are broken, with exposed wires hanging out of the locks, leaving the building accessible to anyone at any time.
When I brought all these issues to the manager, I was offered a refund for one of the two nights of my stay and told I could leave and find another hotel on Thanksgiving Day. The manager insisted I had been offered a room change and housekeeping services, but I was only offered the latter—which was inadequate given the original state of the room. I had already spent time and money going through their sheets to find ones that weren’t stained or ripped. The manager promised to investigate further and call me back, but I am still waiting for that call.
This experience was appalling, and the lack of accountability from management was unacceptable. At minimum, I deserve a full refund for my stay considering the filthy conditions, the disrupted sleep due to the fire alarms, and the unsafe and unsanitary environment. If you’re considering staying here, save yourself the trouble—this hotel is no longer worth it.
Hotel response
Comment: 5 December
Dear 205larissaf,
Thank you for sharing your experience, and I am terribly sorry to hear of your disappointment with our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We understand your sentiments, and will take your comments to heart. Allow me to forward your concerns to our management team so they can discuss this with the team. We hope that you will allow us to show you the true customer service of our hotel, and to make up for this disappointing experience. Please give us another chance to serve you better as we promise a more pleasant stay.
Thank you for sharing your experience, and I am terribly sorry to hear of your disappointment with our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We understand your sentiments, and will take your comments to heart. Allow me to forward your concerns to our management team so they can discuss this with the team. We hope that you will allow us to show you the true customer service of our hotel, and to make up for this disappointing experience. Please give us another chance to serve you better as we promise a more pleasant stay.
Family traveller
Comment: 23 Apr 2025
Not what I expected
This place needs help. Loud people above and beside. Frig not very cold. The water pressure was low. Thermostat was hot or cold, nothing in between. All 4 pillows on the bed were different sizes. One was only about 10 by 10. But the straw that broke the camel's back was...
I found a used nasal strip in my bed in the morning. AFTER SLEEPING WITH IT.
So the sheets never got changed from the last guest. Ya'll need help. The place could be nice. Work harder.
I found a used nasal strip in my bed in the morning. AFTER SLEEPING WITH IT.
So the sheets never got changed from the last guest. Ya'll need help. The place could be nice. Work harder.
Hotel response
Comment: 25 April
Dear stacycW4058LQ,
Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. We are very sorry to hear that your experience with us was less satisfactory due to the water pressure, pillows and cleanliness of the bed at that time, which made your stay less pleasurable. This is certainly not the kind of experience we would like for our valued guests to have. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. We are very sorry to hear that your experience with us was less satisfactory due to the water pressure, pillows and cleanliness of the bed at that time, which made your stay less pleasurable. This is certainly not the kind of experience we would like for our valued guests to have. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Comment: 12 Apr 2025
Stayed in: Apr 2025
Key card did not work. Took way too long to reprogram. Breakfast was not replenished enough to make it through the entire designated time. Since I checked in late at night I asked about it to ensure that there would be items available.
Comment: 9 Feb 2025
Stayed in: Feb 2025
Well let’s start by saying it wasn’t the worst place we’ve stayed but definitely wasn’t the best place by a long shot. It’s way overpriced for what you get. Looks like they’ve tried to do some updating in the rooms. Our remote to the TVs didn’t work, hand prints on the headboard, the door from the outside wasn’t locked so anyone could get inside without going through the lobby and the common areas were dirty. It works in a pinch I guess but that’s about it.
Very good location
3385 Winfield Dunn Pkwy, Sevierville, 37764-1540, United States|12.63 km from city centre
10 things to dowithin 1.12 km
1.24 km
1.14 km
1.18 km
1.46 km
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast options
American breakfast, Continental breakfast
Breakfast price
Please contact hotel for price information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Please inform Best Western Sevierville/Kodak Inn in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please note the pool is open from Memorial Day to Labor Day. Cats are not permitted at the property.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
This hotel accepts the following payment methods:
Cash
Best Western Sevierville/Kodak Inn: FAQs
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