Rex Hanoi Hotel
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Air conditioning
Airport shuttle
Pool
Fitness centre
Front desk 24 hour
More about Rex Hanoi Hotel
Rex Hanoi Hotel
Set in Hanoi, 200 metres from Thang Long Water Puppet Theater, Rex Hanoi Hotel provides concierge services and free WiFi. Boasting a 24-hour front desk, this property also welcomes guests with a restaurant and an indoor pool.
Reviews from 
Group traveller
Comment: 31 Mar 2026
Stayed in: Mar 2026
Good value in the Old Quarter
Stayed here with a small group tour. Was concerned about street noise as there was an impromptu musical performance going on the street. Fortunately it ended at 10 PM and the area was quiet after that and no noise reached the upper floors. The location is really good in the center of the old quarter. Convenient to the Lake and to food options. Lots of good photo opportunities. Breakfast was nice. There are a lot of tour groups that stay here but the hotel staff deals with all. Rooms ending in "02" have a good floor plan.
Hotel response
Comment: 10 Apr 2026
Dear Our Valued Guest,
Thank you very much for taking the time to share your detailed review with us. We are delighted to know that you found Rex Hotel Hanoi to be a good value during your stay in the Old Quarter.
We truly appreciate your understanding regarding the lively street atmosphere. As you experienced, while the Old Quarter can be vibrant during the evening, it typically becomes peaceful later at night, allowing our guests to enjoy a comfortable rest—especially on the higher floors.
It’s wonderful to hear that you enjoyed our central location, with easy access to Hoan Kiem Lake, local dining options, and many great photo spots. We are also pleased that you had a positive breakfast experience and that our team was able to manage well even during busy periods with group guests.
Thank you as well for your helpful note regarding the room layout—feedback like this is valuable for both us and future travelers.
We sincerely hope to have the pleasure of welcoming you back again on your next visit to Hanoi.
Warm regards,
The Rex
hotel team
Thank you very much for taking the time to share your detailed review with us. We are delighted to know that you found Rex Hotel Hanoi to be a good value during your stay in the Old Quarter.
We truly appreciate your understanding regarding the lively street atmosphere. As you experienced, while the Old Quarter can be vibrant during the evening, it typically becomes peaceful later at night, allowing our guests to enjoy a comfortable rest—especially on the higher floors.
It’s wonderful to hear that you enjoyed our central location, with easy access to Hoan Kiem Lake, local dining options, and many great photo spots. We are also pleased that you had a positive breakfast experience and that our team was able to manage well even during busy periods with group guests.
Thank you as well for your helpful note regarding the room layout—feedback like this is valuable for both us and future travelers.
We sincerely hope to have the pleasure of welcoming you back again on your next visit to Hanoi.
Warm regards,
The Rex
hotel team
Couple
Comment: 12 Aug 2026
Stayed in: Aug 2026
Absolutely Disgusted At The Disgraceful Service
When we were planning our group trip to Vietnam I told our travel agent to book us into Rex Hanoi Hotel. My wife & I stayed here in 2019 and loved it.
Fast forward 7 years and we arrived today. Sadly in that time my wife has developed massive mobility issues. She requires the use of a walker to get around, and can't get into a bathtub. Accordingly, our agent booked us a room with a walk in shower. She confirmed this again with Rex earlier this week.
Upon check-in we were allocated a decent sized room with space for our two large suitcases. However, the shower was over the bathtub - impossible for my wife to use.
So we requested an appropriate room. The next room we were allocated was tiny... I mean tiny. No luggage shelf, or even room to place a portable one. You couldn't even stand the suitcases and be able to walk around. The room barely had space to walk around the bed. So we were shown a third room. This was of a similar size to the first one and had a walkin shower. We accepted this. But then came the kicker... 500,000 vnd per night for the "upgrade" to the room type we originally requested & booked.
No matter how I explained the unfairness of this, they remain steadfast that we pay for this bull upgrade!
This is nothing short of an upsell scam, based around their error in allocating us an inappropriate room in the first place.
It is so sad to see a hotel that had wonderful service only 7 years deteriorate to such a low standard. I am embarrassed that the rest of our group are staying here in this dreadful hotel as a result of my insistence we book Rex Hanoi Hotel.
Please avoid this place. There are much better options within the wonderful old quarter of Hanoi.
Fast forward 7 years and we arrived today. Sadly in that time my wife has developed massive mobility issues. She requires the use of a walker to get around, and can't get into a bathtub. Accordingly, our agent booked us a room with a walk in shower. She confirmed this again with Rex earlier this week.
Upon check-in we were allocated a decent sized room with space for our two large suitcases. However, the shower was over the bathtub - impossible for my wife to use.
So we requested an appropriate room. The next room we were allocated was tiny... I mean tiny. No luggage shelf, or even room to place a portable one. You couldn't even stand the suitcases and be able to walk around. The room barely had space to walk around the bed. So we were shown a third room. This was of a similar size to the first one and had a walkin shower. We accepted this. But then came the kicker... 500,000 vnd per night for the "upgrade" to the room type we originally requested & booked.
No matter how I explained the unfairness of this, they remain steadfast that we pay for this bull upgrade!
This is nothing short of an upsell scam, based around their error in allocating us an inappropriate room in the first place.
It is so sad to see a hotel that had wonderful service only 7 years deteriorate to such a low standard. I am embarrassed that the rest of our group are staying here in this dreadful hotel as a result of my insistence we book Rex Hanoi Hotel.
Please avoid this place. There are much better options within the wonderful old quarter of Hanoi.
Couple
VN
Comment: 23 Jun 2026
Stayed in: Jun 2026
Great Location
Great hotel in excellent location, it is in the heart of the Old Quarter. Staff are friendly and helpful. On arrival we were Greeted by friendly and accomodating staff. The room had all the required amenities , it was comfortable and it was of good size. We stayed in a Deluxe room with a window on the 9th floor. Breakfast was adequate with a variety of options. Pool was indoor, nice to cool off after a day out. Gym was located in basement, with minimal equipment.
You are in the heart of the old quarter, a few minutes walk to lake and walking distance to most attractions. Numerous restaurants, cafes, bars in vicinity of the hotel. Will definitely stay again.
You are in the heart of the old quarter, a few minutes walk to lake and walking distance to most attractions. Numerous restaurants, cafes, bars in vicinity of the hotel. Will definitely stay again.
Anonymous traveller
Comment: 1 Jul 2026
Stayed in: Jun 2026
Language barrier was a little difficult at times. Use google translation for assistance
Couple
Comment: 11 May 2026
Stayed in: May 2026
This place is amazing
My wife and I had a meal tonight.
She had the Duck and absolutely loved it.
I had the chicken in white wine sauce, fantastic.
The highlight was talking to Maya, our server, she was a beautiful person.
So surprised that there wasn't many people there.
She had the Duck and absolutely loved it.
I had the chicken in white wine sauce, fantastic.
The highlight was talking to Maya, our server, she was a beautiful person.
So surprised that there wasn't many people there.
Hotel response
Comment: 8 Jun 2026
Dear Mr. Darrin,
Thank you so much for sharing your wonderful dining experience with us.
We are delighted to hear that both you and your wife enjoyed your meal. It is especially rewarding to know that the duck and the chicken in white wine sauce exceeded your expectations. Our culinary team will be thrilled to receive your compliments.
We are also truly grateful for your kind words about Maya. Providing warm and genuine hospitality is at the heart of what we do, and we are pleased that her friendly service helped make your evening even more memorable. We will be sure to share your recognition with her.
Thank you once again for your generous feedback. We are honored to have welcomed you and your wife, and we look forward to serving you again whenever your travels bring you back to Hanoi.
Warm regards,
The Rex hotel team
Thank you so much for sharing your wonderful dining experience with us.
We are delighted to hear that both you and your wife enjoyed your meal. It is especially rewarding to know that the duck and the chicken in white wine sauce exceeded your expectations. Our culinary team will be thrilled to receive your compliments.
We are also truly grateful for your kind words about Maya. Providing warm and genuine hospitality is at the heart of what we do, and we are pleased that her friendly service helped make your evening even more memorable. We will be sure to share your recognition with her.
Thank you once again for your generous feedback. We are honored to have welcomed you and your wife, and we look forward to serving you again whenever your travels bring you back to Hanoi.
Warm regards,
The Rex hotel team
Excellent location
42-44 P. Gia Ngư, Hàng Bạc, Quan Hoan Kiem, Hanoi, 100000, Vietnam|0.13 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Extra beds are available for an additional charge, depending on the size of the room.
Rex Hanoi Hotel: FAQs
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